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C-SQUARE is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may be charged custom fees when they arrive in your country.
Please note that we ship out of Canada.
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
Canada
3-7 Business days
United States
7-10 Business days
Australia, New Zealand
8-15 Business days
Central & South America
10-20 Business days
Asia & Europe
8-14 Business days
Africa
15-30 Business days
*This doesn’t include our 1-2 week processing time.
*All shipping times exclude clearance/customs delays
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if otherwise specified.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You can return your parcel to us by using your local postal service or a courier. We are based in CA and currently don’t cover the cost of returns for customers.
We also highly recommend having this sent on a tracked service and retaining this tracking information so you can follow the parcel back to our warehouse:
Please email us for return form if you do not already have one.
Ensure your return is well packaged, and meets all the conditions outlined in our returns terms and guidelines here.
Please mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.