All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You can return your parcel to us by using your local postal service or a courier. We are based in CA and currently don’t cover the cost of returns for our international customers.
We also highly recommend having this sent on a tracked service and retaining this tracking information so you can follow the parcel back to our warehouse:
Please email us for return form if you do not already have one.
Ensure your return is well packaged, and meets all the conditions outlined in our returns terms and guidelines here.
Please mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.