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Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a C-SQUARE account.
How do I receive C-SQUARE email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage.
How do I place an order on your website?
Here’s how:
Choose a category, brand, or item from our website.
Select your desired item and click Add To Cart. Once you've added all items, it's time to checkout.
Sign in to your account or, if you've not yet created one, continue via guest checkout.
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Can I cancel my C-SQUARE order or make changes to it?
Yes, you may be able to cancel some items before we prepare your order. Reach out to our Customer Service team to get help (email our customer service team at help@csquareshop.com).
You can't add items to an existing order, but you can place a new order for any additional pieces.
Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in CAD for a competitive exchange rate.
When will my card be charged?
If you pay by debit card or PayPal, C-SQUARE will take payment when you place your order.
Which payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
For your safety, security checks are taken on all payments made to us at the time of purchase.
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the C-SQUARE Privacy Policy
Are C-SQUARE items guaranteed authentic?
Yes, our offering is expertly curated and sourced directly from the best luxury fashion brands around the globe and all our items are guaranteed authentic.
May I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
How will my order be packaged?
Your order will be carefully prepared in a protective package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.
How do I find out about the latest promotions?
To stay updated on exclusive promotions, new in and early sale access, sign up to our newsletter.
How do I apply a promo code?
All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our customer service team (help@csquareshop.com).
Are there any brands excluded from C-SQUARE promotional discounts?
Yes, promotional discounts can only be redeemed on selected brands and items. As each C-SQUARE promotion is different, we're unable to provide a list of excluded brands and items. However, items that are labelled or added to the promotions page may be eligible for a promotional discount.
How do I know if my item is eligible for a promotion?
Items that are labelled or added to the promotions page may be eligible for a promotion. If a minimum spend applies, this must be spent in a single transaction. For some information, contact our customer service team (help@csquareshop.com).
Where can I find size conversion charts?
View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.
What if my item doesn't fit?
If your item doesn't fit, you can return it with our free returns service. If you'd like to place another order, you can do this online or contact our customer service team (email us at help@csquareshop.com).